Andy Hart
Managing, Delivery & Operations Director @Acf Technologies
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WORK HISTORY
Managing, Delivery & Operations Director @Acf Technologies
Nottingham, GB
Responsible for EMEA regional operations with full P&L accountability following the company’s acquisition by investors. Lead overall business strategy, operational delivery and organisational performance, working closely with executive stakeholders to drive growth and transformation, with a focus on increasing revenue, profitability and customer growth. Oversee multi-disciplinary teams across Sales, R&D, Professional Services, PMO and Customer Operations, ensuring alignment between commercial strategy, product development and delivery capability.Driving strategic growth initiatives, leading enterprise platform implementations and large-scale digital transformation programmes while strengthening governance frameworks to support scalable growth. Providing strategic leadership to functional heads across Sales, R&D, Customer Service and Professional Services, ensuring alignment with company objectives and delivery outcomes. Acting as Account Executive for key enterprise clients, ensuring retention, growth and executive stakeholder engagement.Key Achievements· Increased EBITDA and revenue through operational improvements and strategic growth initiatives· Led delivery of the NHS COVID-19 Vaccination Booking Programme, implementing nationwide appointment scheduling during the pandemic· Successfully led acquisition and integration of Q-nomy UK· Market expansion and focused client retention program experience, increasing new sales through lead generation and customer focused value add sales approach· Leading multi-disciplinary teams across Sales, R&D, Professional Services, PMO and Customer Operations within a remote-first operating model· Leading (100+) onshore and offshore software development teams with Microsoft stack (.NET/SQL/Azure) technologies· Manage a client base of 100+ active organisations, including 30+ enterprise clients with annual contract revenues exceeding £1m
EDUCATION
University of Kent
Bachelor of Science (BSc), Computer Science
SKILLS
ABOUT ANDY HART
Technology & Business Leader | Managing Director | Delivery Director | Programme Director | SaaS | Digital Transformation | Operations | Artificial Intelligence | Managed Services Operating at executive level across commercial, product and delivery functions. A Technology & Business Leader with 20+ years’ experience across Managing Director, Delivery Director, Programme Director and Operations leadership roles. I specialise in enterprise SaaS delivery, digital transformation, artificial intelligence R&D initiatives, programme and portfolio delivery, operational excellence, managed service operations, and scaling teams and services to support business growth. Experienced in aligning technology delivery with commercial strategy to drive sustainable business growth. My experience includes leading complex transformation programmes, improving profitability, strengthening governance frameworks and delivering enterprise software platforms for organisations across sectors including financial services, retail, public sector and large enterprise environments. I have delivered large-scale technology programmes, including the NHS COVID-19 Vaccination Booking Programme, ensuring resilient nationwide appointment scheduling during the pandemic. Operational leadership experience running a SaaS Managed Service Provider, with responsibility for business operations supporting revenues of up to £10m and leading multidisciplinary teams of 50+ onshore and offshore staff across Sales, Marketing, R&D, PMO and Software Development.
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