Andy Godfrey
Entertainment Manager @Fred. Olsen Cruise Lines
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WORK HISTORY
Entertainment Manager @Fred. Olsen Cruise Lines
Ipswich, GB
As a 3.5 stripe senior manager of the cruise leadership team, 1st in charge of leading a department of diverse teams including Show Cast, Musicians, Hosts, Youth Team Technical Team, Guest Entertainers, Instructors and more to deliver a full and varied entertainment programme coordinating events and activities to meet guest preferences across multiple venues. The face and voice of the ship my skills include Presenting and Hosting a range of main events both Live on stage and in front of camera for the Cruise Ships internal TV programmes. Announcements through the day and drill announcements as part of the command and control team. Coordinate and make announcements for shuttle and Tender boat operations. Guarantee prompt and correct set-up, presentation, ambiance, and operation of venues. Deliver a positive first impression to every passenger through a warm, welcoming individual greeting, maintaining an impeccable professional appearance. Observe passengers to identify preferences and adjust services, anticipating needs and pre-empting responses. Host selected entertainment and other revenue/non-revenue events. Communicate with other head of departments, the Captain and the hospitality crew to keep everything on schedule in line with travel itinerary. Delivered coaching for teams to contribute to succession planning and goal achievement. Immediately acknowledged every request from passengers to guarantee satisfaction. Acted as a consummate host and presenter for various live shows and media productions. Formed plans to improve customer service and coach teams on improving guest experience. Served as a master of ceremonies in various lounges or nightclubs throughout the vessel. Hosted main theatre shows, requiring management of live external acts such as comedians, magicians, vocalists, instrumentalists and other guest entertainers
ABOUT ANDY GODFREY
Inspirational, service-driven Cruise Director with a proven track record in the hospitality sector as a public relations executive, event coordinator and solution finder. Dedicated to the welfare of passengers onboard cruise ships, interacting with multi-cultural people using effective communication skills, flexibility and an outgoing personality. Skilled in leading a diverse team to deliver entertainment and coordinate various events or activities to meet guest preferences. Dedicated to coaching and inspiring teams to perform to the highest standard, with successful team member retention. Comfortable presenting on small and large stages in a live or media production scenario, with awards for team retention and high NPS metrics. Inspiring Leadership courses with Marcus Child Entertainments Management Department Performance Management Entertainment Team Leadership Presenting Events Management Budget & Cost ManagementIn a safety driven capacity, I am dedicated to the welfare of passengers onboard cruise ships, where I have interacted with a diverse range of multi-cultural people using effective communication skills, flexibility and an outgoing personality. I build instant rapport and present a professional image of cruise organisations to match high quality reputations.As a team player and leader, I am dedicated to coaching and inspiring teams to perform to the highest standard, with high team retention levels. I am comfortable presenting on small and large stages in a live or media production scenario, with awards for team retention and high NPS metrics.Having worked within a fast-paced, guest driven environment, I am calm under pressure with natural ability to identify solutions to problems. My key strengths lie in leadership and management, coaching and mentoring to inspire teams to perform to the highest level. Individually, I have won awards for my passion and hard work in simultaneously performing a presenter/leader.Training attended- Personal Impact- Presentation and Communication skills- Customer touch-point
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