Andy Ewing

About Andy Ewing

I apply best practices and deep subject matter expertise to strengthen productivity, competitive position, market leadership, and corporate performance. A key member of executive teams, I am recognized for driving transformational initiatives that impact both employees and customers by designing innovative analytical approaches to the key metrics of performance. In blending strategic thinking with business savvy, a passion for learning and natural leadership I deliver in key areas. Restructuring and Scaling Global Functions: Implemented assessment to optimize resource allocation resulting in double digit productivity employee increases. Scaled global team to manage huge volume of customer requests, supporting corporate revenue growth of hundreds of millions of dollars on significant installed base growth. Operational Analytics: Designed analytics to reduce global technical support time, resulting in double digit reduction in time-to- resolution, establishing dramatic reduction in sustainable average with vast majority resolved on initial contact. Strategic Planning and Implementation: Co-led assessment of key division from channel to direct model. Made recommendations leading to two corporate acquisitions, three platform launches, and restructuring of customer facing organizations into primary growth engine, delivering triple digit revenue increase into the nine figures. Customer Satisfaction Tracking and Monitoring: Implemented recurring program focused on customer dissatisfaction analysis and measurement of Net Promoter Score, producing findings associated to risk levels impacting customer loyalty, leading to positive NPS, as well as adjustments to pipeline and on-market products.Sales Operations: Designed and launched sales support team enabling double digit increase in productive sales time. Integrated sales support and order management teams driving hundreds of millions of dollars in global revenue and tens of thousands of orders processed.Additional Competencies for Delivering Profit-Driven Customer-Centric Organizations.• Net Promoter Score• Operational Analytics• Human Factor Testing• Voice of the Customer• Change Management• Training, Coaching, Mentoring• Contract Negotiation• Employee Engagement• CRM / EDI / Salesforce.com• Customer Journey Mapping• Strategic Planning and Implementation• Professional Development Planning• Restructuring and Scaling Global Functions• Cost Analysis and Control

Experience

1. Chief Innovation and Partnerships Officer

   Abilene Christian University

   Aug 2025 — Present · Abilene, TX, US

Education

• University of Arkansas at Little Rock

  Computer Science

Skills

• Strategy
• Business Development
• Program Management
• Supply Chain Management
• Product Management
• Biotechnology
• Technical Support
• Leadership
• Training
• Cross-Functional Team Leadership
• Salesforce.com
• Quality Assurance
• Risk Management
• Customer Service
• Strategic Planning
• Management
• Medical Devices
• Saas
• Lifesciences
• Process Improvement
• Analytics