Andy Day

IT Service Management Compliance Manager @PwC UK

Manchester, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2024 — Present

IT Service Management Compliance Manager @PwC UK

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Manchester, GB

EDUCATION

1994 — 1996

Runshaw College

4 x A-Levels

1989 — 1994

Holy Cross School

GCSEs, 9 grades A-C including Mathematics and English

1996 — 1999

Sheffield Hallam University

BA (Hons) - 1st Class, Planning Studies

1999 — 2000

The University of Manchester

MSc, Computation

SKILLS

Prince2ServersItilIncident ManagementIT Service ManagementChange ManagementCitrixInfrastructureIT StrategyStakeholder ManagementTeam LeadershipService DeliveryTechnical SupportActive DirectoryDisaster RecoveryInformation TechnologyService ImprovementSlaService-Level Agreements (Sla)IT OperationsService ManagementService DeskOutsourcingIT ManagementManagement

ABOUT ANDY DAY

With more than 25 years of experience in the IT industry, I have developed extensive expertise in IT service management, compliance, IT leadership, innovation and strategy, cyber, information security, and digital technology. My background spans a variety of sectors, including manufacturing, government, regulatory bodies, financial services, and outsourcing.I take an \"out of the box\" continuous service improvement approach and question the status quo, always looking for ways to enhance user experience, productivity, and efficiency. I have successfully managed IT services, improving user satisfaction and business outcomes, while ensuring compliance with information security policies and standards. I also lead and develop IT teams, fostering collaboration and innovation, and empowering them to deliver high-quality IT solutions. I have a masters degree in Computation and professional certifications in PRINCE2, Agile, D.O.R.A and ITIL Service Management. I am passionate about leveraging digital technology to create value and drive transformation.

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Andy Day — IT Service Management Compliance Manager at PwC UK in Manchester, GB | Unifers