Andy Cooke
Highly engaged Leader of Customer Care, 17+ years of Call Center experience with a track record of developing leaders into a strong, inclusive team that provides exceptional customer and employee experiences.
- Role
- Manager, Customer Care - Cox Business Technical Support at Cox Communications
- Location
- Wichita, KS, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
About Andy Cooke
Highly engaged Leader of Customer Care, 17+ years of Call Center experience with a track…
Experience
Manager, Customer Care - Cox Business Technical Support
Mar 2021 — Present · Wichita, KS, US
Skills
- Leadership
- Escalation
- Business
- Sales
- Customer Support
- Cable Modems
- Home Networking
- Team Leadership
- Windows Vista
- Telecommunications
- Cables
- Account Management
- Customer Escalation Management
- Team Building
- Contact Centers
- Business Process Improvement
- Customer Experience
- Executive Coaching
- Help Desk Support
- Customer Retention
- Customer Service
- Call Centers
- Technical Support
- Internet Troubleshooting
- Computer Technology
- Cable Television
- Customer Satisfaction
- Call Center Development
- Software Installation
- Customer Service Management
- Troubleshooting
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