Andy Cook
Head of Customer & Colleague Success @AXA Health
Signup · Get unlimited contacts
WORK HISTORY
Head of Customer & Colleague Success @AXA Health
Bristol, GB
Delivering strategic transformation and performance development in the experiences we deliver to our Members and our AXA Health colleagues. Accountable for the end to end performance of a complex and diverse range of teams across multiple sites; including:* Complaints Management * Operational Risk Management * Frontline Fraud, Audit and Financial Protection* Service Relationship Management * Customer Vulnerability Delivery* Voice of the Customer enabled Root Cause and Continuous Improvement Driving ongoing evolution and improvement of our people experience capabilities for FTE across:* Training & Service Coaching * Knowledge Management* Internal Communications* Colleague Engagement
EDUCATION
Edinburgh Napier University
BA Business & Enterprise, Business Management
SKILLS
ABOUT ANDY COOK
Innovative and transformation centred senior leader delivering exceptional results within complex customer service and CX teams. Experience across a multitude of B2C companies from high end consumer technology through to heavily regulated service provision.Always looking at enabling change and improvement to elevate customer experiences while ensuring colleague journey is at the centre of everything we deliver.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.