Andy Charles

Busines Solutions/Accounting/ Account Manager

Role
Client Engagement Executive at Veritas Prime
Location
Orlando, FL, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

Experience

  1. Client Engagement Executive

    Veritas Prime

    Oct 2023 — Present

    As a Client Engagement Executive, I serve as the trusted partner and primary point of contact for clients, ensuring their ongoing success and satisfaction within the SAP ecosystem. I specialize in building and strengthening long-term relationships, aligning client needs with tailored solutions, and supporting organizational growth through proactive engagement and consultative guidance.Key Responsibilities & Focus Areas:Act as a strategic advisor to clients, fostering collaboration and trust at every stage of the relationship.Conduct Quarterly Business Reviews (QBRs) to evaluate client satisfaction, identify evolving business needs, and provide insights into strategic products and services.Partner with cross-functional teams to deliver seamless customer experiences and resolve challenges efficiently.Support clients through renewals, expansions, and solution adoption by aligning SAP offerings with business objectives.Monitor account health, usage, and engagement to anticipate risks and proactively deliver value.Drive continuous improvement by gathering client feedback and leveraging insights to inform best practices.

Education

  • University of Central Florida

    Accounting

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Andy Charles — Client Engagement Executive at Veritas Prime in Orlando, FL, US | Unifers