Andy Bushay

IT Service Engineer @Motorway

London, GB

First point contact in-office support from 30 - 140 users in the office1st - 2nd - 3rd Line Support Through Freshworks within SLA target for over 500 usersResponsible for all the technical aspects of the on-site meeting rooms, and ensuring that all meetings take place without a hitchDaily checks for Conference rooms EquipmentsSetting up Conference/Panel meetings for EventsOn-site contact to correct any network faults that may ariseEnsure that all incidents and service requests are answered in a timely manner to hit SLA targetsAccess management over 200 Software integrated into OneLoginMain Systems managed – OneLogin, Google Admin + Workspace, JIRA,Talkdesk, Slack, Zendesk, Zoom, Office 365 suite.Provide hardware/software support over on Slack/ZoomProduce high-quality documentationDocument easy-to-understand user interface text, online help, and user guidesCreate text and video tutorials to help end-users use a variety of applicationsHelp implement new automation projects that will enable the team to move quicker with less manual workAudits occasionally which require the use of Google Sheets/Excel to completeIn charge of IT Storage, All asset is trackedNew starter account creation/Delete leavers account and disabled access to the core system.Completed welcoming IT induction for new startersResponsible for an offboarding checklist.