Andy Birch
- Role
- Director of Security and Guest Services at Mountain America Center
- Location
- Idaho Falls, ID, US
- LinkedIn followers
- 500 followers
Experience
Director of Security and Guest Services
Aug 2022 — Present · Idaho Falls, ID, US
Directing the guest services functions including front-of-house services, event coordination, contract security, in-house security, sworn security, and contract first aid.Responsible For-To manage the hiring, training, and scheduling of all Guest Services Personnel.(Ticket takers, ushers, t-shirt security, guest service desk personnel, and other front-of-house staffing.)- To supervise the performance of the entire Guest Services Staff- To advance and communicate all event information to the appropriate departments and staff- To gather accurate event security and guest services information, and ensure said information is used to properly execute all events- To implement the Emergency Operations Awareness Program- To maintain proper scheduling and supervision of contract services for all events- To review and modify policies and procedures for Guest Services Operations- To maintain ongoing relationships and communication with tenants and touring staff for a positive image- To procure new venue policies for guest service staff, guest experience expectations, and essential duties for part-time staff- To complete performance appraisals and hourly rate recommendations on all Guest Services Staff- Create part-time staff rewards & benefits programs- To implement all training programs for security and guest services.
Education
University of Phoenix
Bachelor of Science
2010 — 2013
Skills
- Leadership
- Customer Experience
- Selling
- Inventory Management
- Coaching
- Software Documentation
- Direct Sales
- Negotiation
- Team Management
- B2b
- Crm
- Team Leadership
- Cloud Computing
- Call Centers
- Data Center
- Microsoft Office
- Sales
- Call Center
- Integration
- Account Management
- Storage
- Networking
- Hp
- System Administration
- Computer Hardware
- Salesforce.com
- Hardware
- Solution Selling
- Human Resources
- Customer Satisfaction
- Training
- Sales Operations
- Product Marketing
- Customer Service
- Pre-Sales
- Management
- Team Building
- Security
- Sales Management
- Windows
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