Andy Ball

Service Delivery Manager @Nasstar

Chesterfield, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Mar 2022 — Present

Service Delivery Manager @Nasstar

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Service Management responsibility for multiple strategic clients bringing in revenue in excess of £5M per annum Internal and external process reviews (enhancing customer experience / journey) Working closely with internal teams to review workload & tasks Relationship-building with senior stakeholders internally and externally Promoting and developing the Nasstar brand System integration – offering assistance in pilot and enhancing product-offering CMDB maintenance for the clients supported, ensuring CI information is up to date and accurate Mentoring and developing various operational teams to enhance shift-left support and resolution of incidents

EDUCATION

1978 — 1983

Cantelupe

4 x GCSE 'O' Levels

1983 — 1985

South East Derbyshire College

1 x 'A' Level and 1 x GCSE 'O' Level

SKILLS

Software Project ManagementSystem DeploymentCrmItilIncident ManagementService-Level Agreements (Sla)Program ManagementIT OperationsResource ManagementIntegrationSlaItil CertifiedProject Portfolio ManagementCustomer Relationship Management (Crm)Team ManagementService DeliveryTechnical SupportDisaster RecoveryService ImprovementManagementBusiness ContinuityRequirements AnalysisCitrixInfrastructureInformation TechnologyIT OutsourcingIT StrategyBusiness ProcessCustomer SatisfactionSharepointData CenterIT Service ManagementChange ManagementTeam LeadershipSecurityEnterprise ArchitectureGovernanceIso 27001Business Process ImprovementBusiness Transformation

ABOUT ANDY BALL

Highly focused and customer centric Service Delivery Manager with a track record of…

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