Andy Anderson
Paygo Journey Owner @OVO
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WORK HISTORY
Paygo Journey Owner @OVO
Bristol, GB
ABOUT ANDY ANDERSON
Since joining OVO Energy in December 2023, I have spearheaded the end-to-end Pay As You Go (PAYG) Debt strategy. This role is critical to the business’s financial health and social responsibility, focusing on:Commercial Growth: Strategically narrowing the PAYG revenue gap and reducing bad debt charges through optimized digital journeys.Compliance & Ethics: Ensuring 100% regulatory compliance in how debt is added, while championing transparency and responsible treatment of customers.Problem Solving: Balancing commercial targets with a commitment to doing the right thing for customers in vulnerable or complex financial situations.Prior to OVO, I spent over two decades in the Telecoms sector, most recently at Virgin Media O2. There, I led agile squads to deliver omni-channel successes, including a 94% reduction in customer effort for chatbot/WhatsApp re-contracting and significant OPEX savings through IVR automation.I am a Product Focus Certified Product Manager (CPM) who believes that the best business outcomes are born from a blend of data-driven strategy and a \"customer-first\" mindset.
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