Andy Akrawi

About Andy Akrawi

Senior Solutions Engineer with hands-on experience supporting 30+ small and mid-market…

Experience

1. IT Operations Manager

   Detroit Technology Solutions

   Feb 2016 — Present · Detroit, MI, US

   As IT Operations Manager, I lead enterprise IT strategy and service delivery for mid-to-large businesses across diverse sectors. I design hybrid and cloud-first environments using Microsoft 365 and Azure, driving security, efficiency, and scalability.I’ve led successful migrations from on-prem Exchange and file servers to Microsoft 365, implemented Azure AD Connect, and enforced Conditional Access, SSO, and MFA across client environments. I also manage endpoint compliance using Intune and Autopilot.Key responsibilities include:Architecting and deploying hybrid cloud solutions (Microsoft 365, Azure AD)Managing device provisioning and policy enforcement (Intune, Autopilot)Leading cybersecurity initiatives (Microsoft Defender, WatchGuard, Sophos)Automating admin tasks using PowerShell for M365 environmentsCollaborating with client leadership to align IT solutions with business needsTools & Platforms:Microsoft 365 • Azure AD • Exchange Online • Intune • SharePoint Online • Teams Admin Center • PowerShell • Pulseway • Atera • GoToAssist • Freshworks • Google Workspace • Fortinet • WatchGuard • Synology NASNotable achievements:Migrated 30+ clients from legacy systems to Microsoft 365 & AzureReduced device deployment time by 60% using Intune and AutopilotImplemented RBAC and Conditional Access for identity governanceBuilt scalable support and security systems to help grow MSP operations

Education

• Oakland Community College

  General Studies

  2008 — 2011

• Michigan State University

  Bachelor's Degree, Geological and Earth Sciences/Geosciences

  2011 — 2013

Skills

• IT Consulting
• Windows 8.1
• Windows 10
• Oil
• Teamwork
• Science
• Technical Writing
• Software Installation
• Client Relations
• Computer Hardware
• Data Analysis
• IT Solutions
• Geology
• Laboratory Skills
• Office 365
• Mac
• Computer Proficiency
• Petroleum
• IT Hardware Support
• Microsoft Exchange
• Windows 7
• Time Management
• Active Directory
• Windows Server
• Microsoft Office
• Remote Administration
• Help Desk Support
• Customer Service
• Computer Repair
• Hardware Installation