Andrya Lima
General Laborer @Cascades
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WORK HISTORY
General Laborer @Cascades
St Marys, ON, CA
Supported high-volume production operations, maintained workplace safety, and demonstrated reliability and teamwork in a Canadian work environment.
EDUCATION
Fanshawe College
Web Development and Internet Applications
PUC Minas
Information Systems
ABOUT ANDRYA LIMA
IT Support Specialist with 7+ years delivering Tier 1–3 technical support in business environments. Skilled in troubleshooting Windows environments, Microsoft 365, Active Directory, ticketing systems, and hardware/software issues. Experienced in device lifecycle management, ITIL-based service delivery, remote support, and user training.Proven ability to resolve issues efficiently, meet SLA targets, and provide high-quality customer support. Based in London, Ontario, with Canadian work experience and recent Web Development completion at Fanshawe College.
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