Andrii Smirnov
Client Service Consultant-Storefront Support | Software Automation QA Engineer | Technical/Customer Support Specialist | Fire Safety Engineer/Rescue Services
- Role
- Client Services Consultant - Web Storefront Support at Deluxe
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Andrii Smirnov
I am a multilingual QA/Technical/Customer support specialist. My experience helps me to think outside the box, quickly and competently write and maintain two-way communication with the user. I have excellent writing skills, so my responses to users are always fresh and non-standard. I am good at computer programs and support tools. In April 2019, I was selected as the best employee of the month. I understand what the user needs and what kind of help they are waiting for. I do my job so that the user receives qualified assistance in solving their problem. I share my opinion with colleagues so that together we can provide our customers with the best service. I am passionate about helping and empowering others.
Experience
Client Services Consultant - Web Storefront Support
Jan 2022 — Present · Monroe, WA, US
Collaborate with product and project managers, customer service representatives, developers, testers, and sales to arrive at successful completion of webstore builds, launch, and maintenance clients. Creating test cases and bug report documentation using Trello and Confluence. Design, develop and execute detailed Manual test cases. Program management and excellency of webstore execution for one or more high value/high volume clients. Provide solution recommendations to clients acting as…
Education
Lviv State University of Life Safety DSNS
Associate's degree
1995 — 1998
QA Automation at QA Silicon Valley California QASV. US
QA Automation: Python, JavaScript, SQL,
2022 — 2022
QATestLab Cherkasy
QA Manual
2013 — 2013
Cherkasy 'Cernobyl Heroes' Institute of Fire Safety
Master's degree - Specialist
1998 — 2002
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