Andreza Maia
COO Defender Finance | CEO Optimize Now | Business Process Improvement | Operations Manager | Solutions | Finance Entrepreneur | Licensed Finacial Agent
- Role
- Quality Consultant at Artefacto
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Andreza Maia
COO at Defender Finance and licensed financial agent in the U.S, leveraging over 20…
Experience
Quality Consultant
Jan 2020 — Present
Mapping, diagnosis, and analysis of operational flow;• Propose improvement opportunities to the company\'s management with a focus on process excellence;• Organizational process redesigns;• Identification, structuring, and implementation of processes and projects to increase customer satisfaction and revenue;• Management of quality teams ensuring the results of productivity indicators;• Structuring of materials and procedures that support operations;• Strategic meetings to analyze the results and define an action plan;• Strategic meetings with multidisciplinary teams to perform new processes and projects;• Identification and implementation of KPIs to achieve expected revenue;• KPI management to achieve expected revenue;• Scope definition, approval, and systems implementation.• Analysis of the market and end consumer expectations to provide the best customer experience;• Mapping of needs and development of materials to ensure excellence in the execution of procedures
Education
FGV - Fundação Getulio Vargas
Master of Business Administration - MBA, Strategic and Economic Business Management
2009 — 2010
Centro Universitário São Camilo
Undergraduate Degree, Business Management
2003 — 2006
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