Andreya D.

About Andreya D.

I’m an information and public service professional with a background in agricultural science and administrative support, currently working as a Library Aid supporting daily operations in a public service library environment.In my current role, I assist with circulation services, collection maintenance, and patron support while helping ensure library materials are accurately processed, shelved, and accessible. I regularly work with integrated library systems (ILS), online databases, and other digital resources to help users locate information and navigate library services.

Experience

1. Concierge

   Lor Spa

   Jan 2026 — Present · Minot, ND, US

   Serve as primary point of contact for guests, guiding them through services from arrival through departure to ensure a calm, structured experience • Communicate service expectations and next steps to reduce guest uncertainty and improve satisfaction • Monitor guest comfort through verbal and nonverbal cues and escalate concerns to leadership when needed • Provide spa tours and service education to support guest confidence and informed decision-making • Create, modify, and manage reservations within digital scheduling systems • Coordinate guest check-in and check-out processes to maintain appointment flow and minimize delays • Maintain up-to-date knowledge of service offerings, policies, and operational procedures • Follow strict sanitation, food safety, and handling protocols for beverages and guest amenities • Support inventory management by monitoring supply levels and communicating restock needs • Maintain preparation stations including water bar, treatment support materials, and specialty service items • Coordinate documentation and paperwork flow between front desk, therapists, and management • Support opening, closing, and daily reset procedures to maintain facility readiness • Assist cross-functional spa team members to ensure smooth daily operations

Education

• Institute for Veterans and Military Families - IVMF

  Information Technology

• College of Agriculture at Auburn University

  Crop, Soil and Environmental Science

• Tallahassee State College

  Associate of Arts - AA, Science and Mathematics, General

  2016 — 2018

• Alcorn State University

  Bachelor of Science - BS, Soil Science and Agronomy, General

  2017 — 2020

• Leon High School

  High School Diploma, General

  2013 — 2017