Andrey P.
Support Platform Strategist at Netsmart
- Role
- Support Platform Strategist Senior Operations Manager at Netsmart
- Location
- Kansas City, MO, US
- LinkedIn followers
- 500 followers
About Andrey P.
I lead complex IT initiatives where enterprise platforms, data, and automation intersect.…
Experience
Support Platform Strategist Senior Operations Manager
Aug 2024 — Present · Overland Park, KS, US
Optimized Technology Platforms: Managed and enhanced technology platforms within the Support organization, achieving significant improvements in operational efficiency and delivering exceptional client support for Netsmart solutions. Leveraged deep expertise in support processes and technical infrastructure to elevate client satisfaction while streamlining internal workflows.Strategic Liaison & Collaboration: Acted as a critical bridge between the Support organization and Enterprise IT, ensuring seamless alignment and collaboration. Successfully coordinated ServiceNow visits, leading to the identification of key process improvement areas and driving greater operational synergy through actionable insights and partnership strategies.Innovation & Cost Reduction: Spearheaded the Gen AI initiative for the Support Chatbot, resulting in meaningful reductions in operational costs and improvements in response accuracy and client satisfaction. Pioneered intelligent automation strategies to drive impactful client engagement and operational savings.Cross-Functional Leadership: Established and led the ServiceNow Center of Excellence, fostering a culture of collaboration across Support, Enterprise IT, Sales, Marketing, Finance, and other departments. Delivered enhanced cross-departmental communication efficiency and elevated service delivery through cohesive, unified strategies.
Education
Saint Petersburg State Electrotechnical University "LETI"
Bachelor of Science - BS
Baltic State Technical University "VOENMEH" named after D.F. Ustinov
Associate of Science - AS
Saint Petersburg State Electrotechnical University "LETI"
Master of Science - MS
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