Andrew W.
Customer Service Supervisor @Plymouth Rock Assurance
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WORK HISTORY
Customer Service Supervisor @Plymouth Rock Assurance
Boston, MA, US
EDUCATION
University of Waterloo
Bachelor of Arts (BA), English Language and Literature, General
Marburg University
Master of Arts - MA, North American Studies (Cultural and Literature Studies)
SKILLS
ABOUT ANDREW W.
With over a decade of experience in insurance operations, regulated industries, and high-growth environments, I specialize in the work that sits between strategy and execution — process improvement, cross-functional enablement, training design, and operational problem-solving.I thrive as a collaborative leader and deep individual contributor: someone who can get into the weeds of a complex system, identify what\'s broken, and build something better. My background spans agent relations, quality assurance, change management, customer experience, and people development, with a consistent thread of turning ambiguity into clarity and inefficiency into process.Lean Six Sigma Green Belt with a strong analytical foundation and a track record of driving operational excellence and building systems that scale.Skills: Process Improvement, Operations Management, Customer/Client Relationships, Quality Assurance, Training & Development, Change Management, Communications, Project Management, Business/Process Analysis, Data Gathering & Analytics, Workflow Optimization
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