Andrew Wickerham
Dormie Network - Ballyhack Golf Club
- Role
- Network Concierge at Ballyhack Golf Club
- Location
- Roanoke, VA, US
- LinkedIn followers
- 500 followers
About Andrew Wickerham
A hospitality professional with a proven track record of driving revenue through exceptional guest experiences and strategic sales initiatives.I thrive in fast paced environments, where the importance of attention to detail, understanding the needs of a customer, and the passion for success are vital for the prosperity of a business. I admire leading, communicating and showcasing what our team has to offer through unforgettable experiences. The feedback of a successful visit is what motivates me to continue in the hospitality industry. Outside of work, I enjoy the outdoors, the competitiveness of sports, and taking in live music. Through these hobbies, I learn to appreciate how it makes the individual feel and the little things that make each of these activities special.
Experience
Network Concierge
Feb 2022 — Present · Roanoke, VA, US
This position is responsible for planning our on-site cottage guests visits and maintaining a high level of service throughout. The concierge drives members activities through golf, food and beverage and facility events, both personal and business. This position works with multiple departments to ensure our highly curated overnight experience lives up to the Dormie Network expectations. Key Responsibilities- Managed account portfolios of 2,500+ high-net-worth members, ensuring personalized and premier experiences. Personally manage 96 corporate partnerships based at Ballyhack (2025)- Oversaw 15 luxury on-site cottages, optimizing overnight accommodations and enhancing guest satisfaction- Developed and executed budgets and revenue forecasts for lodging operations- Curated and coordinated group experiences for 4 to 60 members and guests nationwide- Designed and implemented membership experience strategies, elevating both individual and corporate engagement- Proficient in Jonas Club, Jonas Chorum, PowerBi & PipeDrive for data analysis and lodging management.Notable Achievements- Increased overnight accommodation usage by 100%(20••••24)- Contributed to a 57% growth in the membership (20••••25)
Education
University of Southern Indiana
Master of Science - MS, Sport Management
2018 — 2020
University of Southern Indiana
Bachelor of Science - BS, Sport Management
2015 — 2018
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