Andrew Whittle
Networking professional known for thoroughness and successfully managing large projects
- Role
- Network Analyst 3 at Costco Wholesale
- Location
- Kent, WA, US
- LinkedIn followers
- 500 followers
About Andrew Whittle
6+ years of building and managing technical teams of varying size and skill level. 13 years of IT, networking, engineering, and telecom experience. Implemented and managed an international tech support center in Central America. Responsible for recruiting and managing a team of 30+ technicians, in addition to developing a Disaster Recovery plan, metric based performance indicators, and workflow processes between different offices. Implemented change and revision control for a national MPLS network with thousands of endpoints, in addition to leading the overall PCI certification effort. Wrote and developed the company knowledge base, including 100+ technical articles and training documents. Proficient using wiki platform. Installed and supported thousands of broadband/VPN connections and various customer prem equipment, remotely and on site. Worked closely with Product / Marketing Department on the development, testing, implementation, and support of new products. Including 4G wireless failover, cell phone and VoIP integration. Lead a complete overhaul of the Technical Assistance Center which improved MTTR by 70%, reduced overdue tickets by over 90%, and increased first call resolution by over 30%. Increased net income from -29% to a positive 4% in less than 12 months and 8% in less than 20 months. Years of public speaking to groups of 100+ people. Specialties: Theory Of Constraints management style. Queue/resource/people management. Redback, RADIUS, Fortigate, Netopia, Siemens, Cisco, DSL, T-1, IPSec, L2TP. PCI / HIPPA compliance.
Experience
Network Analyst 3
Aug 2018 — Present · Seattle, WA, US
Design network solutions to meet business needs. Manage Infoblox DDI (DNS, DHCP, NTP) environment. Coordinate with partners for business to business connections.
Education
Pierce County Community College
Computer Network Engineering, Computers Network Engineering
2002 — 2004
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.