Andrew W.
Turn Facilitator @PSA Airlines, Inc.
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WORK HISTORY
Turn Facilitator @PSA Airlines, Inc.
Charlotte, NC, US
MOGT Compliance & Crew Transition: Reduced crew delays by 25% using Ground Event Tracker to monitor assignments and ensure seamless handoffs.Tardiness Management: Cut show time delays by 15% through proactive coordination with Control Tower, Crew Scheduling, and Inflight Leadership.On-Time Departures: Supported 98% Departure 0 (D0) by standing in as a flight attendant to maintain expected boarding times.Operational Efficiency: Improved team collaboration by 20% with clear, effective communication, minimizing disruptions in departures.
EDUCATION
Johnson C. Smith University - JCSU
Bachelor of Science - BS, Business Administration, Management and Operations
Central Piedmont Community College
CompTIA Security+ and PenTest+ (CCT‑ITS7527)
Western Governors University
Master of Science - MS, Artificial Intelligence & Machine Learning
SKILLS
ABOUT ANDREW W.
I specialize in operational transformation, process optimization, and cross-functional delivery in complex environments.My background combines Lean Six Sigma process improvement with Agile delivery leadership, enabling organizations to streamline workflows, improve operational performance, and implement technology-driven solutions.Throughout my career I have led initiatives focused on:• Process optimization and workflow redesign• Operational performance improvement and KPI analytics• Agile delivery and cross-functional project execution• Data-driven decision making and operational reporting• Automation and technology implementation initiativesI have worked across aviation, telecommunications, and operational environments where reliability, efficiency, and collaboration across teams are critical.My approach focuses on identifying operational friction points, translating business needs into structured workflows, and partnering with technical teams to deliver measurable improvements.Core Areas of Focus:• Process Engineering & Continuous Improvement• Agile Delivery & Cross-Functional Execution• Operational Analytics & KPI Tracking• Workflow Optimization & SOP Development• Automation & Operational Technology InitiativesCertifications:Lean Six Sigma Black Belt (LSSBB)Certified ScrumMaster (CSM)I am particularly interested in opportunities involving operational transformation, data-driven process improvement, and technology-enabled workflow optimization.
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