Andrew Hill
Technical Relationship Manager @Citrix
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WORK HISTORY
Technical Relationship Manager @Citrix
A Technical Relationship Manager working for Citrix Systems UK.As a Technical Relationship Manager I provide dedicated technical support and technical account management to a small number of Citrix’s largest customers in the UK. A Technical Relationship Manager is a trusted technical expert providing reactive break/fix support, proactive support, upgrade support and environment planning. Assisting customers with making important decisions around IT strategy with important insights into evolving technologies is a key element of the TRM service.Technologies supported:XenApp • XenDesktop • XenMobile • Web Interface • StoreFront • EdgeSight • Receiver • Secure Gateway • Netscaler • HDX Lync Optimisation • Xenserver • WEM • Citrix Cloud Technologies • Skype for Business Citrix integration • XenServer • PVS • MCS • Octoblu
EDUCATION
The University of Northampton
HNC
The University of Northampton
BA
ABOUT ANDREW HILL
A Technical Relationship Manager working for Citrix Systems UK.As a Technical Relationship Manager I provided dedicated technical support and technical account management to a small number of Citrix’s largest customers in the UK. A Technical Relationship Manager is a trusted technical expert providing reactive break/fix support, proactive support, upgrade support and environment planning.Technologies supported:XenApp • XenDesktop • XenMobile • Web Interface • StoreFront • EdgeSight • Receiver • Secure Gateway • Netscaler • HDX Lync Optimisation • XenserverSpecialist Areas -Area\'s of expertise- Citrix XenServer, XenDesktop / XenApp 7.x, PVS & StoreFront (Citrix CCA), Netscaler, CWC, AppDNA Microsoft, VMware ESX & Vsphere,(VCP 3),Active Directory 2003 & 2008, NT4 server, server, 2003 server & 2008 server & 2012, DNS, DDNS, WINS, DHCP & ITIL v3 with extensive experience in design of offshore Citrix / Virtualised environments ITIL, Corporate Infrastructure, Change Management, Incident / Problem Management, BCM, Governance,
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