Andrew T.

WORK HISTORY

EDUCATION

ABOUT ANDREW T.

WHAT I DO I am an innovative, persuasive, and disciplined partner and customer success leader with progressive marketing and management experience, leveraging prioritization, presentation, and analytical skills in competitive and fast-paced environments to drive growth. WHAT SETS ME APART FROM OTHERS Leadership: Creates a collaborative and open environment to facilitate teamwork and develop talent Strategy: Turns visions into easy-to-communicate and actionable plans that accelerate growth Critical Analysis: Increases adoption and reach by connecting trends and deriving insights on customer needs Operational Excellence: Leverages innovation in complex problem-solving to optimize delivery and scale programs WHAT OTHERS SAY ABOUT ME Committed to Excellence Strategic Collaborative Strong work ethic Sets clear expectations Results oriented Seen as a trusted advisor Easily adapts to change Seizes opportunity ACHIEVEMENTS Established new partner success program, growing partner acqusition 30% in first year Directed exclusive partnership with Walmart marketplace to drive the automotive OEM category, growing it to $2.7M with 110 enrollments and 500K+ in-stock SKUs in 16 months Expanded adoption by 34% and GMV by $30K/month by partnering with OEM stakeholders to identify adoption gaps, develop program-specific KPIs, and deploy outreach plans Resolved 2-month implementation backlog for Walmart.com by aligning internal and external stakeholders on processes, SLAs, and customer experience map Analyzed and segmented customer usage data in ChurnZero and SalesForce to identify potential churn risk and discover upsell and expansion opportunities; increased retention by ~30% MY CORE COMPETENCIES Customer Experience Agile Methodology Process Improvement Client Relationship Management Customer Service and Satisfaction Project Planning Strategic Partnerships Digital Marketing Negotiation Jira Looker Google Analytics ChurnZero CRM Tools (SalesForce, Hubspot) Email Marketing Tools (MailChimp, Campaign Monitor) Industries: Automotive, Financial Services, Retail, e-Commerce, Wholesale