Andrew T.

Experience

1. Principal Technical Writer

   HPE Aruba Networking

   Oct 2019 — Present · Santa Clara, CA, US

   Designs and develops written and visual product-related information (e.g. user/configuration/troubleshooting guides) for a variety of audiences (end user, system administrators, internal support engineers, product developers, training developers)• Analyzes customer information requirements and product specifications to define technical content strategy and plan• Created and actively manages a product lab/testbed environment so fellow teammates can verify product functionality and accurately document new features• Maintains the lab by ensuring all devices are properly configured and addressing deficiencies through procurement of missing products• Standardizes style documents and templates, scripts to ensure common look and feel• Interfaces with cross-functional areas as a member of the product development team, such as marketing, test, support, and manufacturing• Unique mastery and recognized authority on relevant subject matter pertaining to L2/L3 routing and switching• Leads large teams on projects that affect the organization\'s long-term goals and objectives including cross-division, multi-function groups• Provides mentoring and guidance to lower level employees acting as a de facto subject matter expert in areas of core competency including teaching a series of technical subject matter classes for relevant products

Education

• University of California, Davis

  Bachelor of Arts, English

  2005 — 2009

Skills

• Market Analysis
• Technical Documentation
• Proposal Preparation
• Rfp Generation
• Proposal Management
• Collaborative Leadership
• Salesforce.com
• Marketing
• Microsoft Excel
• Powerpoint
• Strategy
• Analysis
• Wifi
• Deadline Oriented
• Networking
• Management
• Proposal Writing
• Software Documentation
• Social Media
• Crm
• Solution Selling
• Standards Development
• Microsoft Office
• Microsoft Word
• Training
• Communication Skills
• Human Resources
• Template Creation
• Saas
• Project Management
• Strategic Planning