Andrew S Ward

About Andrew S Ward

Innovative, genuine and resourceful digital marketer, develops and implements solutions…

Experience

1. Lead Digital Product Development Manager

   Florida Blue

   Jan 2021 — Present

   Coordinates development of digital business cases in partnership with digital leadership and technology teams,complying with OPET requirements.• Accountable for communicating effectively, coordinating with others, and maintaining strong peer relationships to maximize enterprise change capability.• Assesses implications of strategic options before they impact the business.• Ensures agreed to levels of performance and assist with establishing feedback loops that help identify and prioritize improvements in customer experience by influencing operational or functional areas that impact the customer expe- rience and loyalty.• Manages initiative reporting and KPI tracking for OPET, digital updates to IT program management, commercial business updates and others as needed.• Develops and maintains a digital asset database with associated critical attributes including, but not limited to, own- ers, journey alignment, business process mapping, source references and core team tracking.• Manages and deliver digital sizings and assessments for prospective initiatives, partnering with digital leadership, IT teams and others as needed.• Establishes deep partnerships with key internal stakeholders across the business and creates cross functional pro- cesses that enable a consistent and connected experience for customers.

Skills

• Strategic Planning
• Management
• Project Planning
• Research
• Entrepreneurship
• Financial Services
• Project Management
• Microsoft Office
• Sales
• Financial Analysis
• Accounting
• Training
• Leadership
• Microsoft Excel
• Customer Service
• Event Planning
• Marketing
• Time Management
• Analysis
• Investments