Andrew Clarke
Director of Operations @Bellrock Group
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WORK HISTORY
Director of Operations @Bellrock Group
Director of Operations reporting directly to the Managing Director, accountable for cross-functional delivery across Professional Services (PS), Support, Customer Success Management (CSM), and Product Enablement (Customer Training) within a high-growth Software-as-a-Service (SaaS)/ Integrated Workplace Management System (IWMS) business. Leads an operations organisation of 30+ professionals serving enterprise clients including Wagamama, ZSL, John Lewis, and a significant share of the UK public sector — encompassing local authorities, National Health Service (NHS) trusts, and blue-light services.Has built and scaled the operating model, playbooks, and governance frameworks that now underpin predictable, efficient, and quality-assured delivery. Grew PS revenue by 30% year-on-year and increased consulting gross margin to over 60%, while sustaining 98% customer retention. Modernised CSM operations, implemented Rocketlane for delivery automation, and launched an artificial intelligence (AI)–enabled support ecosystem that reduced ticket volume by 30% and lifted customer satisfaction.Leads post-merger integration (M&A) of two acquired businesses, unifying technology, reporting, and governance structures while maintaining service continuity. Launched a new Learning Management System (LMS) — positioned as a commercial product offering on track to generate £1M in net new Annual Recurring Revenue (ARR) by leveraging existing assets and intellectual property.Translates business strategy into operational rhythm and measurable results, scaling teams, optimising cost-to-serve, and embedding a customer-first culture.
EDUCATION
Sheffield Hallam University
PGCE, Secondary Education and Teaching
The University of Manchester
Bachelor of Science (BSc), Computer Science
Alliance Manchester Business School
MBA, Business Administration and Management
ABOUT ANDREW CLARKE
Dynamic, results-driven Professional Services, Consulting, Customer Success, Customer Onboarding, Enablement, Product, and Operations leader with a first-class Computer Science degree, Global MBA, ITIL, AgilePM and PMI-PMP project management certifications, and extensive experience in scaling teams within SaaS organisations.Strong commercial acumen and entrepreneurial mindset. Adept at leading cross-functional teams, managing large-scale projects, and delivering business growth and operational efficiencies.
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