Andrew Startzer

About Andrew Startzer

As the Director of Operations at iFOAM for over two years, my focus is on onboarding…

Experience

1. Director of Operations

   Ifoam

   Feb 2023 — Present · Omaha, NE, US

   As the Director of Onboarding, Training and Systems I am responsible for the onboarding and training of new franchisees and their internal team. Through the onboarding process I am responsible for making sure that the franchisees meet all requirements to attend training and have been properly trained to meet franchisor expectations. Create and develop new training materials and training modules for in-person and web based trainings. These trainings are designed for all franchisees and their internal team. The trainings that we are creating are for soft skills along with trainings for internal systems and processes for their growth. Trainings are posted to our internal SharePoint site along with our LMS. CRM expert and implementation manager for the CRM that our brand uses for their daily activities. I am responsible for initial and ongoing training of the CRM to ensure that all locations are properly trained and able to use all necessary functions of the system. Help to facilitate trainings as needed for individuals and teams to better understand the CRM System. Build out training materials and training videos to demonstrate proper use of the CRM and areas of opportunity for growth. Run daily/weekly/monthly reporting in the CRM to provide updated information for KPI for internal and external teams. Provide support and implementation of new processes and system updates to the internal network.Assist with the implementation of new processes and systems across our network. Work with our internal teams, accounting, marketing, sales and training, to implement their new systems and processes as they are created. Work with these teams to develop specific training for our brand and implementation process. I work with franchisees to assist with their questions and concerns. Assist these franchisees and their teams with questions on the CRM and other areas. Work with them to find solutions to their problems while focusing on the brand and the growth of their business.

Education

• Bellevue University

  Bachelor's degree, Business Management and Analysis

  2010 — 2014

• Ralston High School

  Diploma

  1993 — 1997

Skills

• Cellular Communications
• Account Management
• Microsoft Office
• Sales
• Call Center
• Team Leadership
• Salesforce.com
• Retail Sales
• Mobile Devices
• Leadership
• Competitive Analysis
• Customer Experience
• Contract Negotiation
• Selling
• Marketing
• Customer Satisfaction
• Training
• New Business Development
• Wireless Technologies
• Wireless
• Store Management
• Inventory Management
• Call Centers
• Coaching
• Sales Operations
• Customer Retention
• Direct Sales
• Customer Service
• Team Building
• Management
• Cold Calling
• Sales Process
• Telecommunications
• Cross-Functional Team Leadership
• Sales Management
• Microsoft Excel
• Solution Selling
• Retail
• B2b
• Sales Presentations