Andrew Earnest
Senior Servicenow Developer @Edward Jones
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WORK HISTORY
Senior Servicenow Developer @Edward Jones
Lead Developer on Edward Jones ServiceNow Platform Team. Helped grow the team from 4-20+ members. Manage consultants, offshore, and nearshore resources. DAU.
EDUCATION
University of Miami
Bachelor’s Degree
SKILLS
ABOUT ANDREW EARNEST
8+ years of professional experience in ServiceNow Development, Integration, and implementation with all ServiceNow Modules - Proficient in ITSM, ITOM, ITAM, and ITBM with a strong background in technical architecture, configuration, and customization - Adept at delivering robust solutions, leading technical teams, and providing strategic guidance on ServiceNow capabilities- Proven expertise in developing workflows, integrations, and automations to streamline IT and business processes- ITSM Implementation, Enhancements, Support, Incident Resolution, Requirement Gathering, Deployment, Maintenance - Experience in multiple roles as Administrator, Developer, and Technical Lead - Technical guidance in developing ServiceNow solutions from ideation to deployment via Update Sets, App Repository, and AEMC - Led the testing, installation, and implementation of ServiceNow applications and plugins - Used Software asset management (SAM) to systematically track, evaluate, and manages software licenses and software usage - Utilized Subscription Unit tracking and role inheritance for structured and transparent licensing - Technical architecture analysis, design and direction on development efforts - Worked on ServiceNow CMDB, Discovery & Service Mapping - Provisioned, Maintained, and Retired MID Servers throughout environments - Development experience adhering with SDLC processes, including Agile and Scrum Methodologies - Integration of ServiceNow with third party Asset Management tools - Service Catalog Development (Catalog Items, Record Producers) and Service Portal/Employee Center Development (UI Pages, Widget Customization)- Customized Widgets using Widget Editor, including HTML Template, CSS/SCSS, Client Script, Server Script, Link Functions - Experience gathering and documentation of requirements, acceptance criteria and other artifacts using the SDLC application in ServiceNow- Experience utilizing Visual Task Boards and On-Call Schedules - Experience developing OOB Notifications and custom Notifications, including CSS and Templates - Experience with Integrating AD, LDAP, LADB, PeopleSoft, PeopleBase with ServiceNow for user, group, and location information - Planning & leading the schedule for upgrade & clone activities - Experience implementing ServiceNow and reaching DAU in 6 months - Developed solutions using Web services, REST API, JavaScript and other web technologies to integrate ServiceNow with internal/external systems and tools- Developed Scheduled Jobs, Business Rules, Client Scripts, Script Includes, UI Policies, and Flows
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