Andrew R.

Experience

1. Director of IT

   Full Picture

   Sep 2017 — Present

   Lead all IT operations, infrastructure, SaaS platforms, cybersecurity, and digital transformation initiatives for a bi-coastal public relations and brand management firm. Collaborate directly with executive leadership, manage vendor relationships, and ensure reliable, secure, and scalable technology systems across the organization. • SaaS Administration & Support:Oversee enterprise deployment and administration of Google Workspace, Microsoft 365, Zoom (Meetings, Phone, Chat, Rooms), HubSpot CRM, Slack, Datto SaaS backup, SAP Concur (expense tracking), and website/domain hosting platforms. • Digital Transformation:Directed successful migration from on-premises file servers to Google Cloud; transitioned legacy telephony systems to Zoom-hosted VOIP; migrated old finance system to QuickBooks Online; implemented mobile device management (MDM) and introduced modern expense tracking and reimbursement systems. • Infrastructure & Operations:Oversee help desk operations, manage corporate IT budget, procurement, and asset lifecycle via Amex and Concur systems; implemented Zoom Conference Rooms; provision and maintain employee workstations; manage corporate cell plans, ISP services, and white-glove IT support for executive leadership. • Cybersecurity & Compliance:Facilitate cybersecurity training and phishing simulations; deployed Huntress EDR (Endpoint Detection & Response); enforced MFA using authentication apps and Yubikeys; lead client contract reviews for digital and security compliance; implemented a contract lifecycle management (CLM) system.

Education

• Truman State University

  Communication and Media Studies

• Truman State University

  Communications

  2003 — 2005

• The City University of New York

  Multimedia Programming, ActionScript, JAVA

  2008 — 2010

Skills

• Leadership
• Dreamweaver
• Cloud Storage
• Apple Aperture
• Os X
• Linkedin Recruiter
• Networking
• Customer Service
• Final Cut Pro
• Web Development
• Evernote
• Video Editing
• Ipad
• Iphone
• Ilife
• Iwork
• Itunes
• Flash
• Mac Os
• Technical Seminars
• Seminars
• Employee Training
• Wordpress
• Team Leadership
• Keynote
• Troubleshooting
• Multimedia
• Management
• User Experience
• Retail
• Small Business
• Html
• New York City History
• Instructional Design
• Training
• Photoshop
• Salesforce.com
• Web Design
• Mac
• Ios