Andrew Pilcher
Head of Customer Success @Dynamic Needs Analysis Dna
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WORK HISTORY
Head of Customer Success @Dynamic Needs Analysis Dna
Vancouver, BC, CA
Responsible for leading Customer Success for Dynamic Needs Analysis, the AI engine behind modern insurance. DNA provides an AI-driven platform that powers intelligent needs analysis, compliant advice workflows, and faster, more informed insurance decision-making for advisors, brokerages, and MGAs.Responsibilities include:• Owning Customer Success strategy and execution across the full post-sale lifecycle, with accountability for adoption, retention, and expansion• Acting as a senior voice of the customer, partnering with Product, Engineering, Sales, and Operations to align AI capabilities with real-world insurance workflows and influence platform direction• Serving as a trusted advisor to executive-level customers, ensuring measurable business impact and long-term value realization
EDUCATION
Simon Fraser University
Business Administration and Management, General
Capilano University
Bachelor of Business Administration - BBA
SKILLS
ABOUT ANDREW PILCHER
Head of Customer Success at Dynamic Needs Analysis (DNA), the AI engine behind modern insurance.DNA enables advisors, brokerages, and MGAs to automate needs analysis, support compliant advice, and make faster, higher-quality insurance decisions using AI.Focused on driving measurable customer outcomes by embedding AI into real insurance workflows, improving efficiency, consistency, and long-term value realization.Background spans senior Customer Success roles across SaaS and fintech, with ownership of $10M+ in recurring revenue and experience supporting customers processing billions in annual remittance.Building Customer Success as a growth engine, with responsibility for scaling ARR from early-stage traction to nine-figure ARR.
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