Andrew Parzyck

Experience

1. in Flight Services

   Delta Air Lines

   Jan 2014 — Present

   Handle emergency situations, effectively implement instructions from the flight deck & follow appropriate emergency procedures established by Delta.• Provide exemplary customer service to exceed customer expectations, work both independently and as part of new teams on a regular basis.• Ensure compliance with Federal Aviation Administration (FAA) regulations. Ensure passenger compliance with in-flight safety measures.• Provide emergency medical aid and assist disabled passengers and unaccompanied minors.• Volunteered as an international Purser (advanced Flight Leader) on transoceanic flights to and from Europe.Special Assignment: Peer Support Representative, In-Flight Services (11/2/2015—6/1/22)• Representative for Northeast bases (Boston, Detroit, and New York City). • Conducted outreach phone calls to flight attendants who have experienced acute-to-traumatic issues in flight.• Covered the 24hr support line 1-2 times a month.• Referred to, and knowledgeable with Delta’s Employee Assistance Program (EAP).• Volunteered at “base blitz”, Peer Support information sessions at bases.• Educated and promoted the Peer Support Program to new and seasoned flight attendants.• Created and designed Peer Support program information pamphlets.• Advertised, campaigned, and promoted sub-programs that were developed through the program. • Strategized and collaboratively created new name and logo for the Shandra Williams Peer Support Program.

Skills

• Academic Advising
• Staff Development
• Admissions
• Community Outreach
• Student Development
• Program Development
• Enrollment Management
• Teaching
• Student Affairs
• Curriculum Design
• Public Speaking
• Career Counseling
• Adult Education
• Resume Writing
• Student Counseling
• Instructional Design
• Student Leadership
• Curriculum Development
• Event Planning
• Higher Education