Andrew Pahl
SaaS Executive | CX Transformation | Operational Efficiency | Portfolio Value Creation
- Role
- Senior Operating Advisor at Francisco Partners Operating Executives
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Andrew Pahl
I help SaaS and technology companies transform Customer Experience into a growth engine…
Experience
Senior Operating Advisor
Francisco Partners Operating Executives
Oct 2025 — Present · Boston, MA, US
As a Senior Operating Advisor at Francisco Partners, I partner with portfolio companies to elevate Customer Experience, Services, and Support performance. My work centers on driving retention, EBITDA improvement, and services margin through operational transformation. I design segmented, digital-first CX models, apply AI and automation to scale efficiency, and guide leadership teams through post-acquisition integration and tech consolidation. The goal is simple - to turn Customer Experience into a measurable source of enterprise value across the portfolio.
Education
California State University-Long Beach
Bachelor of Science
General Assembly
Product Management
Skills
- Customer Service
- Process Improvement
- Microsoft Office
- Business Process Improvement
- Oracle Database
- Saas
- Team Building
- Drupal
- Sql
- User Interface Design
- Css
- Html
- Crm
- Atlassian Jira
- Strategic Planning
- Project Management
- Change Management
- Inventory Management
- Business Analysis
- Software as a Service (Saas)
- Foundation Framework
- Microsoft Excel
- Outside Sales
- Mobile Applications
- Team Leadership
- Quality Assurance
- Entrepreneurship
- Customer Relationship Management (Crm)
- Analysis
- Sass
- User Experience
- Project Planning
- Goldengate
- Leadership
- Budgets
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