Andrew North
Portfolio and Programme Manager @UCB
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WORK HISTORY
Portfolio and Programme Manager @UCB
Working across multiple Inftastructure technology (IT Services, Service Management, Networking, Security) towers to delivering complex portfolio across ITIL Service Management, Software Asset Management and key initiatives to improve End User Experience. Introducing the concept of XMO and the creation of a 3 year strategic roadmap.Refining the approach to DLM / DaaS and building global logistic and support models for device lifecycle solutions including logistics, operations, commercials, sourcing and provisioning.Key Responsibilities:Programme Leadership – Own and drive the implementation of the portfolio including SaaS platforms, ensuring they align with business objectives and operational needs. Project Planning & Execution – Develop detailed roadmaps, milestones, and timelines for smooth deployments. Stakeholder Management – Collaborating with internal teams, senior executives, third-party vendors, and technology partners to ensure alignment and success. Risk & Issue Management – Identifing potential risks and implementing mitigation strategies to ensure project continuity. Budget & Resource Allocation – Managing project budgets, resources, and vendor contracts to deliver within scope and on time. Technical & Business Alignment – Working closely with IT, business analysts, and operational teams to ensure technical feasibility and process optimisation. Change Management – Lead training, communication, and adoption strategies to ensure a smooth transition to the new platforms and solutions. Performance Monitoring – Tracking key performance indicators (KPIs) to assess implementation success and drive continuous improvement.
EDUCATION
University of Surrey
Bachelor's degree, Business, Management, & Law (Consumer Protection)
SKILLS
ABOUT ANDREW NORTH
I help £10–£20m business units and global departments fix complex delivery problems, improve profitability, reduce cost and scale with confidence. I specialise in bringing structure to unclear portfolios, redesigning broken processes, and turning strategy into delivery that actually works.I operate end-to-end — from operating model design and governance rebuilds through to detailed workflow mapping, data logic, vendor optimisation and on-the-ground execution. I’m often brought in when delivery is stalled, teams are overwhelmed or priorities aren’t aligned.What I deliver:• Stronger governance, better decision-making and predictable delivery• Operating models and processes that reduce friction and cost• Profitability uplift through efficiency, clarity and focused prioritisation• Growth acceleration through clearer GTM, scalable workflows and improved execution• ITSM uplift (ServiceNow/BMC), digital workplace and infra readiness• TSA exits, multi-country transitions and programme recoveryRecent outcomes:• Rebuilt governance across a 250+ project pharma portfolio• Delivered multi-country TSA exit under budget and in 6 months• Designed and launched a £20–£30M health insurance product portfolio• Improved MSP operating margin by 25–35% through operating model redesignAvailable for transformation leadership, programme recovery, cost optimisation and business growth roles.
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