Andrew Turpin

About Andrew Turpin

I am seasoned IT leader with a particular focus on SaaS management, automation and orchestration, and scaling IT for rapid growth. As Head of IT, I support all aspects of the corporate enterprise, from help desk to finance systems, development to operations, device management to SaaS in all it\'s many forms. I have a real passion for SaaS, including access management, cost management, application integration, vendor management, security and compliance, and the SaaS lifecycle in general.

Experience

1. Head of Information Technology

   VTS

   Feb 2020 — Present · New York, NY, US

   Arriving at VTS with the task of building a new IT team, I implemented key automations and system improvements in preparation for explosive growth. During this period I also unified IT support for key teams, removing silos, improving communication, and providing roadmap visibility to the business. The team matured into a high performing unit responsible for all internal business applications, SaaS management, orchestration and automation, HRIS and employee facing AI.* Supported 300% employee growth over 3 years in 5 offices and three countries* Completed IT integrations for multiple acquisitions* Built and manage the teams responsible for cross-functional support of all internal business applications supporting Finance, Sales, and Marketing (Netsuite, Tipalti, Floqast, Salesforce, Celigo, Workato, Clay, Qualified)* Support for all employee facing AI initiatives, including creation of support and knowledge retrieval agents (IT Support, HR benefits, Infosec information response, Meeting insights) using Workato Agentic Studio* Transitioned IT team to AI first support model (ongoing)* Implemented AI tooling for Customer Support team (Workato AgentX)* Implemented end-to-end SaaS management, including substantial cost optimizations, vendor and access management (Productiv.com, Okta SSO, Okta Workflows, Workato AI orchestration)* Oversee $30M in SaaS Opex for 300+ applications, including spend and vendor management (new software requests and renewals)* Support MDM for Mac laptops and iOS devices (Jamf)* Implemented laptop deployment process to support remote workforce (Jamf one-touch, procurement, shipping and receiving)* Supported Terraform implementation for Github user and repo management* Deployment and support for end-to-end HRIS platform (Greenhouse, HiBob)* Key member of Security team including support of SOC2 compliance effort* Network management (Meraki)* VM management (Proxmox)* Support for security platforms (Harmony, Crowdstrike, Code42)

Education

• New York University

  Certificate in Project Management, Project Management

  2010 — 2011