Andrew Monaco
Director, Customer Experience - Luxury Rentals at Related Companies
- Role
- Director, Customer Experience at Related Companies
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Andrew Monaco
Customer Experience (CX) and Training Leader in real estate/hospitality, specializing in customer relations, service strategy, and employee engagement.I partner with operations teams to translate CX strategy into actionable training, coaching, and performance standards. By leveraging customer feedback, reputation analytics, and operational insights, I help teams improve service delivery and drive retention while proactively managing and enhancing the organization’s online reputation across all assets.
Experience
Director, Customer Experience
Oct 2025 — Present · New York, NY, US
Education
Syracuse University - Martin J. Whitman School of Management
Bachelor of Science (BS), Business Management & Marketing
2010 — 2014
Skills
- Marketing Strategy
- Social Media
- Minitab
- Microsoft Excel
- Powerpoint
- Editing
- Conflict Management
- Microsoft Word
- Surveymonkey
- Public Speaking
- Leadership
- Teamwork
- Spss
- Event Planning
- Training
- Interpersonal Skill
- Peoplesoft
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