Andrew Lyons

About Andrew Lyons

I have 11 years of professional experience in client account management and communication, with an emphasis on team leadership and mentorship. Passionate about fostering collaboration and a sense of community within my team, I strive to align with organizational goals while empowering my team to deliver exceptional client experiences to increase client retention. In my most recent role at New Engen, I led a team of four Account Managers and their corresponding Account Executives, overseeing all client communication and campaign execution from kickoff to wrap-up. Labeled internally as a communication and formatting expert with remarkable attention to detail, I developed and implemented the Client Success team’s Client Services Best Practices curriculum, educating entry-level team members on the importance of extraordinary client service. I also served as a member of the Senior Leadership team, assisting with strategic planning, rebranding of enterprise materials, and streamlining internal and external processes and procedures to increase internal efficiency and the overall client experience.

Experience

1. Client Specialist

   Barry's

   Nov 2025 — Present · Dallas, TX, US

   Provide best-in-class client service, including assistance with class selections and check-in, membership questions, studio promotions, and retail purchases, making all clients feel welcomed by establishing meaningful relationships• Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed

Education

• University of Arkansas

  Bachelor of Science in Business Administration, Accounting, Marketing

  2009 — 2014