Andrew McGary

WORK HISTORY

EDUCATION

ABOUT ANDREW MCGARY

I’m a strategic customer success leader with a proven ability to turn complex client relationships into scalable, revenue-driving partnerships. With over 13 years of experience across SaaS, healthcare technology, and enterprise solutions, I specialize in building programs that align executive vision, unlock product value, and drive retention, expansion, and advocacy.At my core, I thrive where business strategy meets client execution. I lead with a sharp eye for operational efficiency—designing playbooks, scorecards, and client engagement frameworks that don’t just measure performance but accelerate it. Whether I’m guiding a high-risk client back from the brink or scaling a mature account toward new value, I approach every relationship with empathy, structure, and data-backed insight.Across my career, I’ve managed a $30M+ cumulative book of business spanning enterprise, mid-market, and SMB organizations—including multiple $5B+ health systems and high-growth SaaS clients. I’ve delivered over $60M in total financial impact, with $35M generated in my most recent role alone, and have helped clients realize ROI as high as 20x. My career has spanned the full customer lifecycle—owning net-new sales, leading land-and-expand strategies, and driving long-term growth through trusted partnerships. I’ve turned at-risk accounts into strategic advocates, doubled client value post-renewal, and scaled adoption through structured playbooks and outcome-driven engagement models. Whether I’m managing strategic planning for a $5M portfolio or building executive scorecards that drive alignment and action, I bring a bias for clarity, value, and forward momentum.I’m energized by complex challenges, collaborative teams, and building the kind of customer experience that sticks. If you\'re looking for someone who can own the post-sale journey, bring structure to scale, and turn clients into advocates—let’s connect.