Andrew Jones
Experienced Technical Support Engineer | Dedicated to Resolving Customer Issues and Enhancing User Experience
- Role
- Support Engineer at Enlighten.Net, Inc
- Location
- Columbia, SC, US
- LinkedIn followers
- 500 followers
About Andrew Jones
As a Tech Support Engineer, my dedication to customer success shapes every interaction, ensuring complex technical issues are resolved with efficiency and clarity. My role leverages my CompTIA A+ certification and help desk expertise, contributing to seamless service experiences and user empowerment. My commitment to excellence is reflected in the swift resolution of product and service queries, enhancing customer satisfaction. Mastery in SaaS and analytics, gained from my recent tenure at CityBase, Inc, and Quavo Fraud and Disputes informs my approach to troubleshooting and customer engagement, driving the pursuit of innovation in technical support solutions.
Experience
Support Engineer
Apr 2025 — Present
Provide 2nd level technical support.• Troubleshoot and resolve issues related to SQL Server databases.• Utilize PowerShell scripts to automate tasks and improve efficiency.• Assist with the management and support of AWS cloud infrastructure.• Collaborate with the 1st level support team to escalate and resolve complex technical issues.• Document and maintain detailed records of support activities and resolutions.• Participate in on-call rotation to provide after-hours support as needed.• Stay up-to-date with the latest industry trends and technologies.
Education
The Citadel
N/A, Electrical and Electronics Engineering
2008 — 2009
Strayer University
Information Technology/CyberSecurity
2018 — 2021
Georgia Southern University
Electrical and Electronics Engineering
2009 — 2012
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