Andrew Muñoz

About Andrew Muñoz

Nearly 20 Years of my work-life has been spent in workforce management and human capital management technology and technology implementation services. My primary expertise is in retail/hospitality/entertainment operations, volume forecasting, labor standards development and optimization, and overall alignment of labor to demand enabled by technology.As a leader, always seeking out and endeavoring to develop the best delivery apparatus, enabled by the best consultants in the industry. Believer in \"leading\" over \"managing\". Great consultants do not need to be \"managed\", merely empowered to do their best work and have their best work-life.Professional dance, self-defense and combat coaching, as well as tutoring and teaching all ages has given me unique perspectives on how people learn, improve, and maintain passion and drive, and I apply it every day in my current role.I\'m always looking to learn something new, and add value wherever possible. I\'m adaptable, capable, and always up for a challenge.

Experience

1. Organizational Development Consulting Manager

   Mosaic Consulting Group

   Feb 2026 — Present

   Leading teams of strategic consultants with wide-ranging skills, specialties, and strengths. My current role entails:* Teambuilding and product development of a fully equipped strategic consulting practice focused on OD (Organizational Development) consulting, including Organizational Change Management, AI Strategy Consulting, Leadership and Culture, and Organizational Structure, and comprehensive System mapping.* Enabling Sales, Pre-sales, Marketing, and Operations with allocating resources and planning for upcoming and in-flight projects based on the needs of customers and prospects.* Developing consultants in the ways they\'d like to grow in their position - whether that be gaining more technical skills,\"soft\" skills, managing remote work, or get them oriented to their future path in their career. Also aligning their interests with the interests of our company.* Monitoring and intervening appropriately in projects inflight for any issues related to: budget, customer satisfaction, timeline, or interpersonal conflict.* Managing relationships with our vendors: Keeping consultants\' certifications up to date, communicate with partner managers about health of projects, delivery, and customer satisfaction.* Developing and enacting internal initiatives to improve company processes related to every function that we do - be it HR, career development, AI usage, documentation repositories, skills management, or pre-sale activity.* Dissecting utilization and forecasting analytic data to ensure balance of work availability, customer demand, and consultant workloads/availability with the goal of ensuring both company profitability, and employee satisfaction.* Maintaining a client direct delivery workload to keep skills fresh and appreciate the \"real-world\" application of the development work that we do with our company and its employees.

Education

• Colorado State University

  BS and BA, Business: Finance and Asian Studies

  2002 — 2007

• Kansai Gaidai University

  Study Abroad, Japanese Language, History, and Religion

  2004 — 2004

Skills

• Enterprise Software
• Process Improvement
• Sales Process
• Project Management
• Workforce Management
• Business Intelligence
• Software Implementation
• Analytics
• Crm
• Software Industry
• Business Analysis
• Solution Selling
• Retail
• Leadership
• Marketing
• Cloud Computing
• Product Demonstration
• Dance Education
• Microsoft Office
• Customer Service
• Team Leadership
• Competitive Analysis
• Foreign Languages
• Performing Arts
• Cloud Applications
• Quantitative Research
• Financial Analysis
• Financial Accounting
• Communication
• Presentation Design
• Technical Presentations
• Competitive Intelligence
• Online Research
• Account Sales Strategies
• Forecasting
• Public Speaking
• Self Defense
• Muay Thai
• Boxing
• Motorcycle