Andrew Maddux

About Andrew Maddux

I turn complex ideas into clear, scalable systems that strengthen culture, people, innovation into measurable results for fast‑moving organizations.For the past seven years, I’ve designed and led programs that help teams operate with more precision, connection, and purpose. My work sits at the intersection of communications, performance strategy, and systems design, where I specialize in transforming ambiguity into frameworks that teams can actually use.At Toast, I built systems that supported employees serving customers, including a global learning community with a 90% NPS, a performance discipline that improved KPIs by 15%, and culture programs that doubled participation on a reduced budget. I also created manager‑enablement systems used 1,200+ times monthly and growth‑focused performance plans with a 90% pass rate — all designed to scale with the business.Today at Schwab Data, I design engagement frameworks, recognition programs, leadership enablement, and communication systems that help 550 professionals stay aligned through rapid change, AI adoption, and evolving organizational priorities.Seven years in high‑pressure emergency sectors communication roles sharpened my clarity, calm, and systems thinking. Strengths that now power how I build teams and programs that scale across teams, functions, and technologies. I’m driven by curiosity, continuous learning, and the belief that well‑designed systems and communication unlock better outcomes for people, companies, and their customers.If my work resonates, let’s connect and explore how I can help your team build systems that scale and perform.

Experience

1. Engagement & Communications Program Manager

   Charles Schwab

   Aug 2025 — Present · Omaha, NE, US

   Designing engagement, communication, and recognition systems that scale across Schwab Data.I support the Office of the Chief Data Officer by building the systems, narratives, and experiences that help 550+ data professionals stay aligned and connected through rapid change. My work focuses on strengthening identity, improving communication flow, and enabling leaders to guide teams with clarity.Key Focus Areas:Designing a scalable engagement framework that unifies communication, recognition, and leadership enablement.Building narrative and messaging systems that clarify mission, priorities, and value.Developing recognition programs that reinforce culture and celebrate impact across technical teams.Introducing AI‑supported communication and workflow enhancements to improve clarity and consistency.Partnering with senior leaders on messaging that drives alignment and supports change‑management efforts.What I’m Driving Toward: A unified, data‑driven engagement ecosystem that strengthens culture, accelerates execution, and helps Schwab Data operate with clarity and purpose.

Education

• Northwest Missouri State University

  Bachelor of Science, Public Relations Minor Comprehensive Crisis Response

  2008 — 2012

Skills

• Time Management
• Public Speaking
• Facebook
• Customer Service
• Crisis Communications
• Budgeting
• Pilot Projects
• Public Relations
• Internal Communications
• Research
• Editing
• Leadership
• Budgets
• Microsoft Office
• Community Development
• Leadership Development
• Social Networking
• Crisis Management
• Press Releases
• Exceptional People Skills
• Event Planning
• Social Media