Andrew Leavitt
Founding Partner & Principal Consultant @Premium Blend Consulting
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WORK HISTORY
Founding Partner & Principal Consultant @Premium Blend Consulting
Fort Lauderdale, FL, US
As an Implementation Consultant I am responsible for guiding the onboarding experience for our customers, executing or delegating software implementation activities based on best practices and industry standards, and effectively training end users on the configured elements of a software tool. I uncover and determine requirements, design technical solutions that fulfill those requirements, educate on the usage of the solutions, and deliver within a designated project timeframe.Systems Architect- Lead the design, development, and implementation of the company\'s CX systems- Work closely with stakeholders to understand the company\'s CX goals and objectives- Develop solutions that meet the company\'s CX goals and objectives- Manage the project lifecycle from inception to deployment- Ensure that the company\'s CX systems are aligned with the company\'s overall business strategy- Stay up-to-date on the latest CX trends and technologies- Work closely with Learning & Development to develop training and playbooks that advance firm knowledge around key technologies and systemsInsight and Analytics- Lead the development of the firm\'s insights and analytics services- Build and manage a team of insights and analytics experts- Work with clients to understand their business needs and challenges- Communicate the value of insights and analytics to clients and stakeholders- Research and develop new insights and analytics solutions- Provide training and education on insights and analytics to clients and employees
EDUCATION
Princeton University
A.B., East Asian Studies
SKILLS
ABOUT ANDREW LEAVITT
Andrew is a Principal Consultant at Premium Blend with 13 years of experience in digital storytelling and the management of people and projects to create demand and engagement across the customer lifecycle. Andrew is a Marketing veteran turned technologist, who is extremely adept at partnering with large enterprise organizations to nurture digital transformation across customer care, marketing, and sales for game-changing outcomes.
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