Andrew Kreitzer
Sales & Call Center Leader | Proven Success in High-Growth Environments | Team Building • Training • Revenue Growth
- Role
- Director, Call Centers at Window Nation
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Andrew Kreitzer
Let\'s chat about the Socratic method, deep diving into analytics to improve revenue generation, and process development.
Experience
Director, Call Centers
Jul 2022 — Present · Fulton, MD, US
I develop top-performing teams and drive results through accountability management and data analysis. Currently overseeing 3 call centers focused on inbound lead conversion. Collaborate with leadership to analyze marketing spend and conversion rates, lead call center training program and manage 3rd party PPL vendors.
Education
University of South Carolina
Economics
1998 — 2001
Bellevue University
Bachelor’s Degree, Call Center Operation Management
2011 — 2013
Skills
- Call Centers
- Microsoft Office
- Sales
- Management
- Team Building
- Customer Retention
- Customer Service
- Generating Revenue
- Leadership
- Telecommunications
- Training
- Customer Satisfaction
- Team Leadership
- Customer Service Management
- Project Management
- Troubleshooting
- Customer Experience
- Wireless
- Technical Support
- Team Motivation
- Strategic Planning
- Networking
- Account Management
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