Andrew Krawczyk
Senior Manager, Support Services @AppDirect
Montreal, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Oct 2022 — Present
Senior Manager, Support Services @AppDirect
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Montreal, QC, CA
EDUCATION
2000 — 2002
Herzing College
Microcomputer and Networking Systems (AEC), Network and System Administration/Administrator
1998 — 2000
Dawson College
Computer Science Technology, Computer Science
SKILLS
Training & DevelopmentIT OutsourcingCustomer Service ManagementVendor Relationship ManagementResource OptimizationItil ProcessWorkforce ManagementWorkflow ManagementReporting & AnalysisService Level ManagementExecutive ReportingService Improvement PlansIT OperationsProcedure DevelopmentFinancial ReportingQuality AssuranceTechnical SupportProject ManagementKnowledge DiscoveryKnowledge ManagementBusiness Process ImprovementIT ManagementNext GenOperations ManagementSystem DeploymentProcedure CreationDemand ForecastingKnowledge TransferBusiness AnalysisWorkforce PlanningCustomer ServiceKnowledge BaseTechnical DocumentationQuality AuditingPersonnel ManagementTeam ManagementCustomer SatisfactionDeployment PlanningEscalations ManagementGlobal Deployment
ABOUT ANDREW KRAWCZYK
Senior Manager, Support Services at AppDirect
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