Andrew J Singleton

About Andrew J Singleton

An accomplished Customer Success executive with extensive experience leading high-touch, enterprise, non-profit, and public-sector customer portfolios where adoption, retention, and expansion depend on complex stakeholder environments, funding cycles, and regulatory constraints. Proven record of improving Time to Value, renewal readiness, and customer confidence by designing scalable success frameworks, strengthening cross-functional execution, and aligning leadership around measurable customer outcomes. Skilled at building, leading and motivating teams to improved performance. Trusted partner to executive teams on retention risk mitigation, account prioritization, and long-term value realization.Andrew\'s clients call him a true \"problem solver\"; one who offers \"invaluable assistance\", and someone who brings a \"partnership approach to developing and growing our business.\" One client even commented,\"If you want an experienced, intelligent individual that places the needs of the client first and one who demonstrates that he is a trusted advisor to help grow opportunities and avoid pitfalls then select Andrew.\"- Joe Rito, CEO, StprecisionCustomer Success Strategy & Leadership – Escalation & Risk Management – Team Leadership & Development-Operational Process Improvement – Consultative Selling – Strategic Planning – DEI Certified – Cross-Functional Alignment (Sales, Ops, Product) – Performance Management

Experience

1. Director, State and Enterprise Partner Success

   YONDR

   Jul 2024 — Present · US

   Responsibilities include: • Enable Customer Success teams supporting enterprise and district-level customers by identifying and documenting multi-state funding, procurement, and policy pathways yielding $42M in new grant funding opportunities. • Improve renewal readiness and customer confidence by aligning success planning to district budget cycles, board approval timelines, and compliance requirements generating a 95+% renewal rate. • Reduce Time to Value risk by clarifying implementation dependencies, success criteria, and stakeholder ownership early in the customer lifecycle contributing to a 15% increase in monthly revenue collection.• Serve as a strategic escalation partner on high-stakes district relationships, translating compliance, policy, and operational concerns into actionable internal plans thereby preserving several strategic partnerships valued at over $5 Million.• Improve portfolio-level risk visibility by delivering executive-ready analyses highlighting at-risk accounts, funding barriers, and structural adoption challenges before renewal windows mitigating a $20M loss in partnership revenue Year over Year.• Strengthen cross-functional execution and enabling scalable growth between Customer Success, Sales, External Affairs, and Leadership by clarifying handoffs, success metrics, and renewal ownership leading to an improved NPS of 17%.

Education

• Institute for Independent Business International

  Certificate of Accreditation, Business & Finance

  2009 — 2009

• Columbia University

  Bachelor of Arts (BA), English Literature

Skills

• Process Improvement
• Team Building
• Management
• Financial Services
• Crm
• Business Development
• Management Consulting
• Entrepreneurship
• Contract Negotiation
• Selling
• Start-Ups
• Business Management
• Lead Generation
• Negotiation
• Customer Relationship Management (Crm)
• Public Speaking
• Business Planning
• Operations Management
• Budgeting
• Strategic Partnerships
• Account Management
• Change Management
• Saas
• Marketing
• Sales
• Customer Relations
• Relationship Management
• Leadership
• Budgets
• Training
• New Business Development
• Strategic Planning
• Sales Operations
• Strategy
• Customer Service
• Sales Management
• Risk Management
• Project Management
• Team Leadership
• Consultative Selling