Andrew Lyness
Senior Director, Customer Success @Persado
Signup · Get unlimited contacts
WORK HISTORY
Senior Director, Customer Success @Persado
San Francisco, CA, US
Own renewal and expansion strategy across 5 multi-year and multi-product enterprise accounts totaling $4M in ARR• Collaborate with cross-functional leadership to identify and execute initiatives that drive enterprise customer impact• Enable the broader Customer Success organization on product expansion strategy and GTM positioning through hands-on coaching and strategic guidance
EDUCATION
Harvard Business School Online
Other; CORe Credential of Readiness
Williams College
Bachelor of Arts (B.A.), Economics, History, and Maritime Studies
Harvard Business School Online
Other; Certificate in Strategy Execution
Vista High School
General Education
Harvard Business School Online
Other; Certificate in Disruptive Strategy with Clayton Christensen
Williams-Mystic
Study Away Program, Maritime Studies
SKILLS
ABOUT ANDREW LYNESS
When I was a freshman in college, I decided to take on a new sport: springboard diving.In my first few practices, I belly-flopped approximately 15 times (and this is just a modest estimate). Despite the bruises, self-doubt, and plenty of manmade waves, I kept trying and eventually ended up placing 9th overall in my conference senior year. This is who I am: resilient and bold. Now, 8 years into my Customer Success career, I bring that same mindset to driving enterprise retention and growth. As a Senior Director at Persado, I own a multi-million dollar portfolio of Fortune 500 clients, leading renewal and expansion strategies across complex, multi-year, multi-product relationships. I\'ve coached high-performing teams, stabilized at-risk clients, and partnered cross-functionally to scale GTM motions and best practices. The stakes are higher than a 3-meter board, but the approach is the same: show up prepared, stay resilient, and deliver.I\'m also passionate about inclusive leadership and making tech more representative of diverse perspectives and communities. I mentor early-career and career-transitioning professionals through SV Academy, helping the next generation of GTM and CS talent build the skills and confidence needed to succeed.If any of the above resonates with you, let\'s connect!
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.