Andy Hilton
Servicenow Consultant @Forvis Mazars
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WORK HISTORY
Servicenow Consultant @Forvis Mazars
EDUCATION
UNYP
MBA, Management
SKILLS
ABOUT ANDY HILTON
Personal Profile• Professional IT manager dedicated to exceptional customer service• Innovative process improvement specialist with twenty years’ experience in IT service management and service transition• ServiceNow ITSM, platform, ITBM and HR specialist, with a fifteen year track record of delivery in lead consultant, business analyst, architect and (low-code) developer roles• Results-driven, logical and methodical approach to delivering objectives• Highly articulate and persuasive team builder; thrives in multi-cultural environments• Creative problem solver, able to balance the needs of multiple stakeholders• Focuses on simplification and standardisation to sustainably improve quality and control cost• Masters degree in Business Administration, specialising in Management• ITIL v3 ExpertCapabilities• Process design and continual improvement utilising ITIL best practices• Creates Service Catalogues and CMDBs for complex IT organisations• Uses Lean and Six-Sigma approaches for process improvement• Manages projects using Prince2 methodology• JavaScript, XML, HTML and CSS at intermediate level• Advanced user of Microsoft Office tools• Detailed knowledge of HP Service Manager and HP Service Desk
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