Andrew Hyclak

Experience

1. Senior Customer Success Manager

   Dynatrace

   Oct 2024 — Present · Detroit, MI, US

   Responsible for preserving and growing subscription renewals from the assigned named accounts, for Digital Experience Management (DEM) solutions in assigned territory by driving adoption using a customer engagement lifecycle model.Drive subscription renewals, navigate enterprise organizations, and collaborate with the renewal to ensure on-time renewals.Develop and manage customer relationships at all levels in assigned accounts in order to prove and increase value in Dynatrace solutions.Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage, training, and project planning.Build Dynatrace brand awareness and loyalty.Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items.Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution.Coordinate account activities with sales teams for Assigned accounts within territory and identify strategic, new business growth opportunities.Leverage relationships to aid in the building of reference accounts/contacts.Act as customer advocate and liaison to become a Trusted Advisor.

Education

• Bowling Green State University

  Bachelor of Arts and Sciences, Education; Mathematics

  2006 — 2009

• The University of Toledo

  Master of Business Administration (M.B.A.), Marketing

  2011 — 2014

Skills

• Microsoft Excel Macros
• Microsoft Office
• Program Management
• Ms Excel Pivot Tables
• Employee Management
• Microsoft Word
• Organizing
• Project Management
• Quantitative Research
• Marketing Research
• Research
• Market Research
• Operational Efficiency
• Quality Assurance
• Time Management
• Training
• Customer Service
• Qualitative Research
• Project Coordination
• Powerpoint
• Microsoft Excel
• Data Analysis
• Presentation Development
• Quality Auditing