Andrew Holladay
Customer Success Manager
- Role
- Customer Success Manager at CCC Intelligent Solutions
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Andrew Holladay
I help enterprise clients extract real business value from complex SaaS platforms…
Experience
Customer Success Manager
Apr 2023 — Present · Dallas, TX, US
Collaborated with a multi-dimensional team to ensure customer success on one of largest account partnerships intheir Insurance Services Group. Partnered with Product Management, Data Analytics, Solutions & Consulting, andAccount Management to effectively analyze current use cases to promote and sell new products. Process managed andfacilitated weekly client facing status calls to ensure customer success. Focused on data driven solutions by completing 10use cases completed in Tableau to effectively present to executives virtually and in person.• Completed monthly reporting and facilitated consistent product training sessions with external client aimed atself-servicing data in real time. Provided over 40 consistent monthly reports while producing 10 training sessionsto improve customer understanding of data analysis.• Project managed and cross-collaborated with multiple departments to create a quarterly Executive Summary thatresulted in visibility for Internal Executives to understand current initiatives and updates in addition to Externalclient facing executives to showcase competitive advantages upwards of $250 million dollars amongst peers.• Quarterly managed, partnered, and analyzed large data sets to recommend actionable trends through ExecutiveBusiness Reviews. Presented to Internal and External C level Executives at to recommend solutions to impactcompetitive advantages. These Business Reviews were completed through data analysis in Tableau, focused onInsurance and Auto Repair Partner Shop trends resulting in actionable solutions driven by AI modeling.
Education
Belmont University
Bachelor of Business Administration (BBA), Business Administration and Management, General
2015 — 2018
Chattanooga State Community College
High School Dual Enrollment
2014 — 2015
University of North Texas
Master of Business Administration - MBA, Organizational Behavior and HR Management
2020
Regent's University London
Study Abroad, Business Administration and Management, General
2017 — 2017
Skills
- Public Speaking
- Microsoft Excel
- Time Management
- Microsoft Office
- Teamwork
- Student Leadership
- Microsoft Powerpoint
- Social Media
- Sports Marketing
- Travel
- Social Media Marketing
- Leadership
- Cross-Cultural Communication Skills
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