Andrew

About Andrew

About I’m an Experience Strategist, Program Manager, and Service Designer focused on improving how people interact with products, services, and systems. I help organizations bring clarity to complexity by bridging the gap between vision and execution through thoughtful strategy, strong program leadership, and a human-centered mindset. I use AI tools like ChatGPT to enhance how I work, from accelerating research synthesis to optimizing workflows. I integrate AI in practical ways that increase speed and quality while keeping people and context at the center of the process. With experience across EdTech, healthcare, nonprofits, and professional services, I build scalable, measurable solutions that drive meaningful outcomes for customers, employees, and operations alike. Core Strengths • Experience Strategy and Service Design • Program and Operations Leadership • Cross-Functional Team Alignment • AI-Enhanced Research and Workflow Optimization • Strategic Facilitation and Workshop Design • Roadmapping and Prioritization • Process Improvement and Change Enablement • Human-Centered Problem Solving Let’s Connect I’m always exploring new ways to improve experiences and deliver lasting value. I’m open to full-time, contract, or consulting opportunities in experience strategy, CX, and program leadership. Let’s connect and explore how I can help move your work forward faster, smarter, and with greater impact.

Experience

1. AVP Process Improvement Analyst Process Transformation and Automation

   U.S. Bank

   Jul 2025 — Present · Charlotte, NC, US

   Driving enterprise efficiency through AI, automation, and process improvement. Partner with cross-functional teams to identify, design, and implement AI/ML solutions, process automation, and Lean improvements that reduce risk, optimize performance, and enhance customer and employee experiences. • Lead process analysis, mapping, and redesign to eliminate inefficiencies. • Deliver automation and AI-enabled solutions aligned to business strategy. • Define and track KPIs and performance metrics to measure impact. • Create and present executive-ready reporting and insights. • Apply Lean Six Sigma, change management, and continuous improvement to scale sustainable solutions.

Education

• Ohio Wesleyan University

  Bachelor's

  2004 — 2008

• Tech Talent South

  Ruby on Rails

  2014 — 2014

• Indian Hill High School

  Diploma

  2000 — 2004

Skills

• Fundraising
• Leadership Development
• Coaching
• Html
• Blogging
• Customer Service
• Management
• Non-Profit Program Development
• Event Planning
• System Administration
• Sports Marketing
• Public Speaking
• Sports Writing
• Sports Management
• Administration
• Christian Ministry
• Marketing
• Social Media
• Community Outreach
• Twitter
• Sports
• Time Management
• Html 5
• Nonprofits
• Youth Ministry
• Athletics
• Css
• Soccer
• Sports Ministry
• Urban Ministry
• Ruby
• Sponsorship
• Leadership
• Volunteer Management
• Community Development
• Sales
• Social Networking
• Trusting Relationships
• Youth Outreach
• Ruby on Rails