Drew John
Technology & Operations Leader | Driving Scalable Growth Through Data-Driven Execution and Operational Excellence
- Role
- Executive Director Cards, Retail and Merchant Service Technology at Wells Fargo
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Drew John
Technology and operations executive focused on turning complex business challenges into scalable, measurable solutions. I lead organizations through modernization, efficiency, and growth by aligning technology, process, and people around clear, data-driven outcomes.My background spans operations, enterprise systems, process engineering, development, and quality — giving me a broad view of how to drive performance across the entire business ecosystem. I’m known for building high-performing teams, fostering transparency, and creating accountability frameworks that consistently deliver on commitments.I bring a disciplined, metrics-oriented approach to leadership — one that emphasizes automation, simplification, and execution excellence. Whether it’s optimizing core systems, streamlining operations, or enabling teams to scale responsibly, I focus on practical strategies that create long-term enterprise value.Recognized for clarity, results, and integrity in leadership, I thrive in environments where technology and business strategy intersect to create sustainable growth.
Experience
Executive Director Cards, Retail and Merchant Service Technology
Apr 2020 — Present · Philadelphia, PA, US
Lead technology delivery and business collaboration for the Credit Card Servicing portfolio, guiding strategy and execution. • Partnered with senior business leaders to translate strategy into an executable technology roadmap, balancing modernization and reliability with new growth initiatives. • Directed lifecycle management for critical applications, reducing technical debt and enabling system upgrades that improved efficiency and risk posture. • Championed a cross-functional intake and delivery process that strengthened alignment between technology and business priorities, increasing throughput and delivery confidence. • Recognized for leadership and delivery excellence through multiple Wells Fargo Spotlight Awards.
Education
Saint Joseph's University
Bachelor of Science, Liberal Arts
The Wharton School
Master of Science, Technology Management
2010 — 2012
Skills
- Project Management
- Agile Project Management
- Leadership
- IT Management
- Enterprise Software
- Enterprise Architecture
- Sdlc
- Requirements Analysis
- Agile Methodologies
- Management
- Business Analysis
- Web Content Management
- Requirements Gathering
- Vendor Management
- IT Strategy
- Software Project Management
- Itil
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